How to Resolve a Car Accident in CRM

Getting involved in a car accident can be a terrifying experience, especially when it is your fault. Luckily, there are steps you can take to ensure that your case is resolved properly and quickly. One of the most important things you can do is to seek medical attention immediately after a car accident. This will not only help to diagnose your injuries, but it will also provide valuable evidence to your lawyer.

After your doctor has examined you, he or she will create a report that can be used to negotiate a settlement with the liable party’s insurance company. This is often the only way to get the compensation you deserve for your injuries. Once your lawyer has a full understanding of your injuries, he or she can begin to build a strong argument that supports your claim for damages.

Your attorney auto case will review all available evidence to determine the best strategy for your case. This will include analyzing your medical records, reviewing police reports, interviewing witnesses, and examining physical evidence such as vehicle damage, witness statements, and forensic evidence like police reconstruction. Your attorney may also seek out expert witness testimony to bolster your case, such as an accident reconstruction engineer.

Once all of this is in place, your lawyer can begin negotiations with the liable party’s insurance company to obtain a fair settlement for your injuries. This can sometimes be done without a trial, but if an adequate settlement is not achieved in the trial phase your case could be moved to arbitration or civil court.

In a trial, your attorney will argue your case in front of a judge and/or jury. This can last one or two days and typically includes your attorney asking the other parties’ attorneys questions about the facts of the case, such as how the crash occurred. After all of the evidence is presented the judge or jury will make a ruling in your case, which should hopefully be favorable.

In order for cases to be automatically routed in CRM, a routing rule must be active. To activate a routing rule, click on the command bar and select Activate. If you don’t want cases to be automatically assigned to a user or queue, uncheck the Assign using active assignment rules box on a case page layout. In addition, you can assign a default case owner, and choose an email template to respond with for new cases by selecting the Specify Case Creation Rule Case Auto Response Template checkbox on a case page layout.